Healthwatch Surrey - share your experiences

Healthwatch Surrey is an independent service listening to Surrey residents’ experiences of health and social care in Surrey.

They provide feedback, reports and recommendations to service providers and decision makers to influence, inform and, if necessary, challenge decisions and plans both for existing services and new ones.

Their Helpdesk can also provide information and signposting about health and care services:

To share your experience of health and social care or for information and signposting, you can contact their Helpdesk via:

Telephone: 0303 303 0023

SMS (text only): 07592 787533

Email: enquiries@healthwatchsurrey.co.uk

Website: https://www.healthwatchsurrey.co.uk/feedback-centre/

They also provide an advocacy service in partnership with Surrey Independent Living Council (SILC). If you live in Surrey and are unhappy with the NHS treatment you have received, our team can provide free, confidential and independent support to help you to make a complaint about an NHS service. This team is called the Independent Health Complaints Advocacy service. It is provided by Healthwatch Surrey in partnership with SILC (Surrey Independent Living Charity).

You can contact the team via:

•          Telephone: 01483 310 500

•          Text (SMS): 07704 265 377

•          Email: nhsadvocacy@surreyilc.org.uk

•          Website: www.surreyilc.org.uk

Baby Health Clinic

Mondays 09.30 - 11.15am

Epsom & Ewell Health Visiting Team are here to help you weigh your baby and answer any questions you may have.

Child Health Drop-in (Monday Health Visitor Clinic) - change from Sept 4th

Please be aware that if you use the current Child Health Drop-in clinic at Ewell Family Centre on a Monday (09.30 - 11.15am) that from MONDAY 4th SEPT the session will be by appointment only. There will no longer be the opportunity to drop in without an appointment. Please see the poster below for more info and how to book appointments going forward.

Midwives Clinic

Fridays 09.30am-2.30pm

Epsom Midwifery Team are here for booked antenatal and postnatal appointments

Appointment Essential

For more information please call the Community Midwives Team 01372 735735 Ext. 6410

Pregnancy Advice Line

If you are pregnant or have a baby under 28 days old and need advice you can call for advice 24 hours a day, 7 days a week - 0300 123 5473

Healthy Start Vitamins

Ewell Family Centre stock and sell or supply healthy start vitamins

Vouchers accepted

Available during opening hours

Breastfeeding

Ewell Family Centre supports those mothers who choose to breastfeed to ensure that it is a positive experience for both mother and child.

• We aim to provide an environment where all mothers feel comfortable and supported when breastfeeding their child.
• Family centre staff will not discriminate against any woman in her chosen method of infant feeding and will fully support her when she has made that choice.
• Family centre staff have been trained to offer advice and support to breastfeeding mothers, so please ask for help if you would like it.

Electric Breast Pumps

We have 2 Ameda electric breast pumps and kits for hire.

There is no charge to hire the pump, all we ask is that you purchase a HypieniKit TM milk collection system from us at a cost of £10.00 (this is less than cost price) which is then yours to keep.

Please ask at Reception for more information.